You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Angela25's avatar
Angela25
Explorer | Level 3
3 months ago

I joined a shared folder and now my account is deleted

I am an entertainment company, that plays specific music for clients. I had a shared folder from a client, that show how usurped my account. No the client deleted my access to the folder and in doing...
Account Access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Angela25, thanks for reaching out to us and sorry to hear about your account.

 

It sounds like instead of a shared folder, you joined a Dropbox team and now the team admin deleted you and your account from the team.

 

How long has it been since your account was deleted?

 

I'd recommend asking the team admin to restore your account to the team and then remove you by converting your account to an individual one.

 

If you have any questions, let me know!

  • Angela25's avatar
    Angela25
    Explorer | Level 3
    3 months ago

    It's been 72hours. I have reached out to the team admin to ask to be restored. So how did this happen? I have (had) my own account.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 months ago
      Angela25 wrote:

      It's been 72hours. I have reached out to the team admin to ask to be restored.

      Keep the pressure on them as they only have seven days to restore the account.

       

      So how did this happen? I have (had) my own account.

      If what Hannah and I both assume truly happened, you didn't join a shared folder. You were invited to and accepted an invitation to join a team account. In doing so, you merged your account into the team account, using one of their licenses and effectively making the team admin the owner of your account. If you were previously on a paid plan, you would have received a prorated refund for the time remaining on your subscription.

       

      When it came time to end the relationship with the client, they removed you from the team. This deletes the account, allowing them to reclaim their license. If the intent was to return control of the account back to you instead, they should have converted your account back to an individual account. This is something that will still need to do after they restore your account.

      • Angela25's avatar
        Angela25
        Explorer | Level 3
        3 months ago

        Thanks Rich and Hannah. Is there anyway to do this without the cient? Also, I checked and there was no prorated refund from Dropbox.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!