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Pecata666's avatar
Pecata666
Explorer | Level 3
3 months ago

I haven't received the two-step verification code to my email

Hi i cant reiceve two-step verification code for one of my accounts.Is it possible that account can be banned and how i can chek it acc name is [personal information removed per the Community's Guide...
Account Access
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Pecata666, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your contacts list and list again with the login? Make sure to also check your junk/spam folder.

 

Are you using a public email provider, or a private business domain?

 

This will help me to assist further!

Pecata666's avatar
Pecata666
Explorer | Level 3
3 months ago
Already did it but its not helping
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Is this a private email domain or a public one that others can create (like Gmail)?

    • Pecata666's avatar
      Pecata666
      Explorer | Level 3
      3 months ago
      not private its abv.bg something like gmail
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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