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Forum Discussion
I don't receive the 6 digit code to my email's inbox.
I cannot receive 6 digit code to my inbox;
- I am sure I typed my email correctly
- I checked my spam folder
- I added no-reply@dropbox.com as safe contact
- I contacted support@dropbox.com- recieved a reply: "Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."
- My spouse tried with his email and it worked
- I want him to try with mine to ensure I'm not missing a step.
I am desperately looking a solution to access my acount.
- Nancy
Dropbox Staff
Sorry to hear about this, MysterySauce.
Have you tried logging in to your Dropbox account again and re-typing your email address and password since then?
Do you have any devices currently linked to your account? If yes, you can check the Notifications section for the one-time code.
If there's still no code to be found after all that, I can go ahead and log a ticket for you directly (to the email address you see here).
Let me know if that’s OK.
Thanks Nancy for your quick response! I have tried your first advise without success. No other device is connected, I have given backmy work laptop since I stopped the contract with the company.
The account I have no acccess is another email. Since I'm desperate, I'm writing from my spouse account. [removed per Community Guidelines] is the account I'm having the issue. I would appreciate if you can open a ticket.
Merci!
HG
- Nancy
No worries, MysterySauce! Please check your email address now and see if you’ve received my email.
If you have, I’d like you to reply to it and we’ll go from there.
