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Forum Discussion

nikksaab's avatar
nikksaab
Explorer | Level 4
2 months ago

I don't receive the 6-digit code to enter my Dropbox account.

Hi Dropbox! Please help me🙏🏽I can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot
Account Access
emails
Security
  • Walter's avatar
    Walter
    2 months ago

    Sure thing nikksaab - you've got :envelope: 

nikksaab's avatar
nikksaab
Explorer | Level 4
Yes, I read it.I’m receiving emails from dropbox.But there is no 6-digit code. I've asked a lot, but not((
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey nikksaab! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

  • nikksaab's avatar
    nikksaab
    Explorer | Level 4
    2 months ago
    Hi Nancy! Yes,I did it. I don't understand what the reason is(( Why can’t I get the code
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      In that case, may we reach out via email to have a further look internally at this point nikksaab?

       

      Let us know and we'll use the email address that's linked to your profile here, on our Community.

      • nikksaab's avatar
        nikksaab
        Explorer | Level 4
        2 months ago
        Yes, of course.If possible, please contact me at the email address provided here

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