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Forum Discussion

nikksaab's avatar
nikksaab
Explorer | Level 4
19 days ago

I don't receive the 6-digit code to enter my Dropbox account.

Hi Dropbox! Please help me🙏🏽I can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot
Account Access
emails
Security
  • Walter's avatar
    Walter
    18 days ago

    Sure thing nikksaab - you've got :envelope: 

nikksaab's avatar
nikksaab
Explorer | Level 4
Yes, I read it.I’m receiving emails from dropbox.But there is no 6-digit code. I've asked a lot, but not((
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey nikksaab! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

  • nikksaab's avatar
    nikksaab
    Explorer | Level 4
    18 days ago
    Hi Nancy! Yes,I did it. I don't understand what the reason is(( Why can’t I get the code
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      In that case, may we reach out via email to have a further look internally at this point nikksaab?

       

      Let us know and we'll use the email address that's linked to your profile here, on our Community.

      • nikksaab's avatar
        nikksaab
        Explorer | Level 4
        18 days ago
        Yes, of course.If possible, please contact me at the email address provided here

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