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zgediko's avatar
zgediko
New member | Level 2
2 months ago

I don't have access to my email to receive the 6 digit code. Can I receive it in another way?

I don't have access to the email address I use to login to dropbox. I know my password. BUt I can't get the access code because I don't have access to my email address. May I get the code in any othe...
Account Access
Dropbox Basic
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey zgediko, thanks for reaching out to the Dropbox Community.

 

Do you perhaps have any devices linked to that account, zgediko? 

 

The security code should have gone to those as well, as a notification.

 

Let me know what you find.

zgediko's avatar
zgediko
New member | Level 2
2 months ago

I have the desktop on my apple MacBook which I don't use anymore

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    If you have access to it, I'd suggest checking it out.

     

    Otherwise, you can contact our support team directly, by following these steps:

     

    1. Open a private browsing/incognito window and go to this page.
    2. Choose your issue type and fill out the rest of the form.
    3. Click "submit".

     

    Once you have it, please send us your ticket number here as well!

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