We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Riley Feldman's avatar
Riley Feldman
New member | Level 2
11 months ago

I deleted my Dropbox Fax Account by Accident

Our company has a Hellofax Account for faxing. I believe Dropbox bought Hellofax a few months back. A few weeks ago, I created a dropbox account. Because I used the same email address for the dropbox...
Account Access
Dropbox Plus
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Riley Feldman, thanks for bringing this to our attention.

 

I'd recommend getting in contact with the support team to see if anything can be done  in this instance.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

  • Riley Feldman's avatar
    Riley Feldman
    New member | Level 2
    11 months ago

    Thank you, Jay. Here is the ticket:

     

    Ticket 23060979

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for that, I've gone ahead and prioritized your ticket to expedite matters on your behalf.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!