We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jkerski's avatar
jkerski
New member | Level 2
6 months ago

I can't sign in with my paid account, as I'm not receiving the password reset email

Hi folks--

I can sign in with my Dropbox free account, but I cannot sign in with the account that I pay for.

I use "forgot password" and then ... never receive any email notification despite checking all emails including spam folders.

 

Thank you.  

Account Access
Passwords
Security
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    jkerski wrote:

    I use "forgot password" and then ... never receive any email notification despite checking all emails including spam folders.

    Are you sure you're using the correct email address for the paid account? Use the credit card charge lookup tool to verify the email address on the account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!