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Forum Discussion

NIV50's avatar
NIV50
Explorer | Level 3
5 months ago

I can't sign in to Dropbox, after losing access to my email address.

I LOST ACCESS TO ACCOUNT EMAIL AND BECAUSE OF THAT I COULD NOT RECOVER THE DROPBOX ACCOUNT

Account Access
Security
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Welcome aboard the Community, NIV50.

     

    Even with no access to the linked email address, it’s still possible to enter your Dropbox account. 

     

    What happens when you try to log in instead? Are you being asked for a one-time code perhaps? 

     

    Let me know, and we’ll take it from there.

    • NIV50's avatar
      NIV50
      Explorer | Level 3
      5 months ago
      When i try to login only option is to send link to the email address
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Can you send me a screenshot of what you're seeing, while hiding your personal info? 

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