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designer1vantageconcepts's avatar
designer1vantageconcepts
New member | Level 2
5 months ago

I can't access our Business account to upload my files (I'm currently over-quota).

We have a business dropbox account in our office. We have four people using the dropbox, however I am the only one who cannot add files because it says I am on the 2GB plan. I have tried logging out....
Account Access
dropbox business
Storage space
designer1vantageconcepts's avatar
designer1vantageconcepts
New member | Level 2

I have logged out and logged in several times. I have even accepted the invite from the administrator and it still takes me to the 2GB version.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey designer1vantageconcepts, are you seeing this when logging in on a web browser?

 

If so, try logging in to the Business account from a different browser or a private browsing/incognito window and let us know if you still see the same thing.

  • designer1vantageconcepts's avatar
    designer1vantageconcepts
    New member | Level 2
    5 months ago

    I have tried incognito and a different browser. I get the same results. I didn't have this problem until we recently switched offices. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 months ago
      designer1vantageconcepts wrote:

      I have tried incognito and a different browser. I get the same results. I didn't have this problem until we recently switched offices. 

      When you go to https://www.dropbox.com/account/plan what does it say? If it says 'Basic' / shows a 2gb quota you are using a free account and so not on the Business plan.

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