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Forum Discussion
My account is full even after deleting my files
Hello,
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
Thank you.
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
I tried looking at backups. It says size 0 bytes, number of files 0.
Hannah
Dropbox Staff
Dropbox StaffHey FrankG37, if your account is full, but you don't know which files are taking up your space, I would suggest using these steps, to see the size of any files in your account and calculate the size of any folder you might have.
Hi Hannah,
I followed your instructions, logged in to dropbox.com. The mesage "you're out of space..." displays at the top. I get a Home screen with options to upload or create. If I choose Upload I get "Your Dropbox is full".
On the panel on the left of the screen The only folders displayed are "Camera uploads" and Mobile Uploads". There was no size option anywhere. I tried the Dropbox App on my laptop and went through all the files they only showed treesize free, All but two showed 0 bytes. Public had a explanation file.
I went back to "Camera uploads" on the web page and this time managed to show files dating back to 2018. I went through selecting each of these and deleting them. Hopefully that will sort it.
- Hannah
Happy to hear that, Frank!
If you need anything else, let us know!
