We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

marketing5's avatar
marketing5
Explorer | Level 3
12 months ago

Over quota and cannot edit documents, read only available

I have a basic account and I am over quota. I have just noticed that all my documents are now read only, so I can't edit them in dropbox. Is this because I am over quota as it has only just started happening?

  • Jay's avatar
    Jay
    12 months ago

    It's always been the case, and hasn't changed. You can still technically edit files in your Dropbox folder on your computer, since they are still normal files on your computer, however, they will not sync to the site automatically until the account is underquota. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi marketing5, thanks for messaging the Community.

     

    This would be correct in a certain way, when an account is overquota, it wouldn't be possible to edit any files since the changes wouldn't sync to the site, until the account is underquota.

     

    It doesn't make the files read-only, but there would be no changes visible until some space is freed up.

     

    If you have any further queries, feel free to message back.

    • marketing5's avatar
      marketing5
      Explorer | Level 3

      Hi Jay

       

      Thanks very much for your prompt reply and confirming what I thought. Is this a recent thing? The only reason I ask that is that I didn't realise my account was over-quota (and it has been for a while it seems) but until last week I was still able to edit and sync files, then suddenly it stopped.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        It's always been the case, and hasn't changed. You can still technically edit files in your Dropbox folder on your computer, since they are still normal files on your computer, however, they will not sync to the site automatically until the account is underquota. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!