You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I can't access my mother's account, even though I'm getting billed, and I can't reach support.
Dropbox should really review their policies and access to customer service.
My mother had a dropbox account. Both my parents died last year and I changed the billing to my credit card so it w...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on our forum, Rocklobster. I’m really sorry to hear about your parents.
I can totally understand where you’re coming from, so let’s have a look together and see what we can do.
From what you mention, it sounds like you’re being asked for this one-time code to access the account in question.
Are there any other devices that could be still logged in to the account? If yes, please check their notifications; the one-time code can sometimes be found there.
If this doesn’t work for you though, we can log a ticket and look into this further.
Finally, when updating your billing info, you did this directly on the Dropbox website and not iTunes/Google Play, right?
Let me know, and we'll take it from there.
