You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lerakut's avatar
lerakut
Explorer | Level 4
2 months ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
Account Access
emails
Security
Blu3's avatar
Blu3
New member | Level 2
No i don't
Blu3's avatar
Blu3
New member | Level 2
2 months ago
I know the password of the account but when i do asks for the 6 digit code but i don't have the email anymore and now i can't login
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    In that case, may we reach out via email to have a further look internally Blu3?

  • Blu3's avatar
    Blu3
    New member | Level 2
    2 months ago
    Yes sure
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Blu3! I just emailed you, so we'll continue investigating your issue there. 🙂

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 months ago

    Dear Hannah,

     

    I have the exact same problem as Blu3 is talking about. Yould you please help me, too.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey DropsterG, sorry to hear that.

     

    Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code?

     

    As for you lerakut, reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 months ago

    Hi Hannah , yes: I already checked that. No success.

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 months ago

    Nancy : yes, please!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey DropsterG, I just sent you an email!

     

    I'll be happy to see you there! ☺️

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 months ago

    I sent an answer yesterday and look forward to solve my issue with your help.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!