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MattBozz's avatar
MattBozz
Explorer | Level 3
2 months ago

I can't access my Dropbox account due to 2-step authentication

Dropbox has turned on 2-step authentication without my permission. Problem is, I have left my job and don’t have access to my old phone or email so cannot provide the code for access. The Dropbox has...
Account Access
Security
MattBozz's avatar
MattBozz
Explorer | Level 3

Hi Jay,

I am not getting any code whatsoever, just a screen that tells me it will be looked at in 48 hours. Getting frustrated as nobody is getting back to me and I have submitted half a dozen times now!

What can I do??

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey MattBozz, can you please send us a screenshot of the latest email you received after submitting a help request?

Just keep in mind to hide your own email address on the screenshot.

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