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Forum Discussion

riptide344's avatar
riptide344
Explorer | Level 3
5 months ago

I am unable to login to my account with my email ID.

Hello, I tried to log into my account and it does not recognize my email ID and asks me to create a new account.   Has my account been deleted? How do I find out?   All my files are on ther...
Account Access
  • Megan's avatar
    Megan
    5 months ago

    Thanks for this riptide344!

     

    I was able to locate the ticket number, and an agent will be with you as soon as possible. 

     

    Thanks for that! 

riptide344's avatar
riptide344
Explorer | Level 3

I use it everyday. So most likely yesterday. 

riptide344's avatar
riptide344
Explorer | Level 3
5 months ago

@Mark I have been using dropbox for years. All my files are on there. Any help would be greatly appreciated. Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey riptide344, let's jump right into this! 

     

    It might sound trivial, but is it possible that you were using your Dropbox account with a different email address? 

     

    Do you have any other linked devices that you can use, to check for your email address there? 

     

    Keep me posted!

    • riptide344's avatar
      riptide344
      Explorer | Level 3
      5 months ago

      @megan Thanks for the response. No, I am a heavy user of dropbox and use my main email to access it. I just opened a ticket on your zendesk: 24025935, if you have access to that, details are there. Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for this riptide344!

         

        I was able to locate the ticket number, and an agent will be with you as soon as possible. 

         

        Thanks for that! 

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