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riptide344's avatar
riptide344
Explorer | Level 3
4 months ago

I am unable to login to my account with my email ID.

Hello, I tried to log into my account and it does not recognize my email ID and asks me to create a new account.   Has my account been deleted? How do I find out?   All my files are on ther...
Account Access
  • Megan's avatar
    Megan
    4 months ago

    Thanks for this riptide344!

     

    I was able to locate the ticket number, and an agent will be with you as soon as possible. 

     

    Thanks for that! 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
riptide344 wrote:

I tried to log into my account and it does not recognize my email ID and asks me to create a new account.

How long ago did you last log in to it riptide344 ?

riptide344's avatar
riptide344
Explorer | Level 3
4 months ago

I use it everyday. So most likely yesterday. 

  • riptide344's avatar
    riptide344
    Explorer | Level 3
    4 months ago

    @Mark I have been using dropbox for years. All my files are on there. Any help would be greatly appreciated. Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey riptide344, let's jump right into this! 

       

      It might sound trivial, but is it possible that you were using your Dropbox account with a different email address? 

       

      Do you have any other linked devices that you can use, to check for your email address there? 

       

      Keep me posted!

      • riptide344's avatar
        riptide344
        Explorer | Level 3
        4 months ago

        @megan Thanks for the response. No, I am a heavy user of dropbox and use my main email to access it. I just opened a ticket on your zendesk: 24025935, if you have access to that, details are there. Thank you.

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