We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

riptide344's avatar
riptide344
Explorer | Level 3
4 months ago

I am unable to login to my account with my email ID.

Hello, I tried to log into my account and it does not recognize my email ID and asks me to create a new account.   Has my account been deleted? How do I find out?   All my files are on ther...
  • Megan's avatar
    Megan
    4 months ago

    Thanks for this riptide344!

     

    I was able to locate the ticket number, and an agent will be with you as soon as possible. 

     

    Thanks for that! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!