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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey @2957665452, thanks for joining our Community.

 

Can you let us know exactly what message you're seeing when you try to sign in to your account?

 

A screenshot would also be really helpful.

 

Thanks in advance.

  • one_thing65452's avatar
    one_thing65452
    Explorer | Level 4
    4 months ago
    Hello, this is the error message when I failed to log in, which indicates that my account has been deleted.What is the reason? And how can I restore my account? I have used this account for many years and it is very important to me. Thank you for your attention and look forward to your reply.
     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thanks for the screenshot, @2957665452.

       

      Was this account a member of a Dropbox team, or just an individual account?

      • one_thing65452's avatar
        one_thing65452
        Explorer | Level 4
        4 months ago

        I can't remember, is there any difference between these two? What are the corresponding solutions?

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