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dana_dany's avatar
dana_dany
New member | Level 2
10 months ago

How to fix "ERR_SSL_PROTOCOL_ERROR"?

Hello. My supervisor has a problem with the Dropbox web page, so she cannot even register on her computer. When she accesses "www.dropbox.com," she gets the error message "this site can't provide a ...
Account Access
Security
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey there dana_dany - sorry to hear about this.

 

Could you have your supervisor clear their browser's cache or try another browser, preferably with no extensions or plugins running and let us know how it goes?

 

If they have an antivirus, firewall and/or VPN/proxy setting running on the affected computer, they can temporarily disable them too.

 

If they still get the same error, please send us a screenshot of the exact error so that we can have a visual as well.

 

Thanks!

  • FinnOliver's avatar
    FinnOliver
    Explorer | Level 3
    2 months ago

    try in incognito where there's no cached data and check if vpn is enabled, if so, disable it. When you're incognito, try searching your favorite topic, for example something about your dog. Like you can search about show cocker spaniel's shedding or whatever you like to.

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