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Forum Discussion

cyberspire09's avatar
cyberspire09
New member | Level 1
9 hours ago

How can I use my previous email for a new account?

Hello,  I started with a new company a few weeks ago and I was given a work email to sign up for Dropbox. But me being stupid, I signed up for the wrong type of dropbox account. So I went ahead and...
Account Access
Account Settings
Create or delete account
cyberspire09's avatar
cyberspire09
New member | Level 1

So this is what I got when I clicked on the link to log in/sign up, and since I don’t remember my password I went to try and reset my password and this red message underneath pops up. 

as for the steps to delete my account, I followed the steps to deactivate the entire business account and it gave me a message that I can re-use the work email I used to make the business account after 7 days. But now it’s not giving me that option and I don’t know what to do or how to fix it. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 hours ago

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

  • cyberspire09's avatar
    cyberspire09
    New member | Level 1
    8 hours ago

    I’ve tried contacting support before and it won’t let me do it based on the type of account I have. Is there like a phone number I can call to directly talk to contact support on this matter? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 hours ago

      Hey cyberspire09, phone support is only available to paid Business teams at the moment. 

      To log a ticket with our support team, you’ll need to open another browser on your computer (or even an incognito window on your current browser) and log a ticket from this page, while NOT being signed in to ANY Dropbox account.

      • cyberspire09's avatar
        cyberspire09
        New member | Level 1
        6 hours ago

        So I did as you said and I am unable to log a ticket at all based off what I’m seeing here. I can’t do anything at all, what am I supposed to do now?

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