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giuseppetornielli's avatar
giuseppetornielli
New member | Level 2
4 years ago

Help recovering a personal account

I have always had a personal Dropbox account. Soon after joining a company to start up a new department, I set up a company/ teams Dropbox account for easy file transfer. Since I already had an accou...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi giuseppetornielli 

Unfortunately the only people who can do this are the company you used to work for - they need to undelete the account (which must be done within a few days of initial deletion or its not possible) and then remove you from the team rather than deleting it. If they dont do this then I'm afraid there is nothing anybody can do.

Steve93's avatar
Steve93
New member | Level 2
2 years ago

So for clarification, I was removed from a "team" and the message at login I get is... "Your account has been suspended. Please contact your administrator for more information." and can no longer access my personal folder and files.  There is no way for me to recover my personal Dropbox folder, files and account without help from my former team leader?  Do they have access to my personal files?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Steve93 

     

    Basically yes to both. As soon as you joined the Team you agreed in that process that they then owned all of the files and folders on your account - same as if you were using a company work network. From that moment they had access to everything in your account if they so wished. 

     

    This is why when you join a team the process almost tries to force you to create a second new account instead to do so.

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