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Forum Discussion
Help recovering a personal account
I have always had a personal Dropbox account. Soon after joining a company to start up a new department, I set up a company/ teams Dropbox account for easy file transfer. Since I already had an accou...
Is this serious? This just happened to me and my whole life is unable to be accessed now.
Is there a way to contact DropBox to find my personal account? This can't be true.
- Rich
Super User II
thebattina wrote:
Is there a way to contact DropBox to find my personal account? This can't be true.
Were you a member of a Business team and were you removed from the team? If so, it's true. Only the team admin can help you in this case. Dropbox cannot recover your account. You need to contact the team admin and ask them to restore your account, but they'll only be able to do this if the account was deleted within the last seven days. Once restored, they need to convert your account back to an individual account.
