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MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
7 months ago

Hacked account sending spam emails to contacts to steal information

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full nam...
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

I’m sorry to hear about the situation, MarcoPaolo. 

 

Feel free to log a ticket with our support team with these steps, and send me your ticket number here afterwards. I can leave an internal note for you. 

 

Let me know when you’re ready.

  • MarcoPaolo's avatar
    MarcoPaolo
    Explorer | Level 4
    7 months ago
    Hi Nancy , thank you for your support in this. Appreciated. This is the ticket nr #23648760
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi MarcoPaolo, thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf. 

      • MarcoPaolo's avatar
        MarcoPaolo
        Explorer | Level 4
        7 months ago
        Hi,
        Any update on this ticket ?
        Thank you

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