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Forum Discussion
Getting a Dropbox account logon security code takes hours.
I'm sorry if "Settings and Preferences" is not the appropriate category for this post but I couldn't find anything that seemed more appropriate: I have another account with Dropbox that I've been tr...
Megan
Dropbox Staff
Dropbox StaffHi BenevolentDeity, welcome to our Community!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
I just now saw your reply and tried to log in again just to get you a fresh hours-delayed security code file. This time, however, the security code email came back almost immediately and allowed me to finish logging in. I guess Dropbox or whatever servers they're using to send or receive emails have been flakey for the last several days and finally got fixed. Regardless, I can send you the mime header from one of the extremely delayed security code emails I got if you wish, but I need to know what to remove from it that could present a security risk for me.
- Jay
Hi MinorDeity, the emails are sent out immediately from the Dropbox servers if a request is made.
If there was a delay, it could be related to your email provider, so we'd recommend contacting them first regarding the delay in delivery.
Thanks for the reply. The mime header in the response email from Dropbox indicated that it was sent it several hours after the security code was requested on the Dropbox website, then it took less than 60 seconds for it to get to me once Dropbox sent it. I'm not sure what else I can check 😞
