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MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
Offboarding
Security
Team admin
Team member
dhtax's avatar
dhtax
Helpful | Level 6

Help!  I thought the DB notice said that when TEAMS ended our folders would still be available but I couldn't access them.  Luckily I had them backed up.   I had a large capacity non-TEMS acct to which I added the TEAMS acct years ago when it was available.  I copied my backed up folders to that acct but had to re-invite all the sharers.   DB seems to think this is a business acct because it prompted me to open a free personal acct.  I also took the offer of a free trial STANDARD business acct.   So now I'm completely confused as to which acct is which and where my files are.   One says have 5TB the other has 2TB -- but is there a way to see how much is used in  each?  My previous non-TEAMS acct had much more than 2TB because I got all my clients to join.

 

Is there any way to get help directly from Dropbox support?

dcohanlon's avatar
dcohanlon
Explorer | Level 4
3 years ago

+1 on this issue. Sounds like what I'm experiencing might be related.

 

I also had a business account in the past, for my own small business. I downgraded that account to personal when I closed the business.

 

As of today, I can sign into dropbox.com as expected. If I try to log into paper.dropbox.com with the exact same credentials, I get a dead end telling me "You are not a member of the team anymore". What team? That paradigm only made sense when I was a business user, right? O_o

 

I spent 30 minutes on chat support earlier today trying to get this resolved. We didn't get it resolved and now it's been "escalated" to email. I'm hoping to hear back soon! I'm in the middle of wedding planning and all my stuff is in Dropbox Paper!

  • dhtax's avatar
    dhtax
    Helpful | Level 6
    3 years ago

    See the problem I reported yesterday.  Now my files don't seem to be synching: Changes I make on my hard drive are not appearing online. I can't find any way to tell DB which directory it is supposed to be synching with. Help?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi dhtax, you can check which account Dropbox is connected to by checking the account settings in the Dropbox desktop application. You can also see which folder is syncing from the Sync tab in the desktop app preferences.

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