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Forum Discussion
Find my account
i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
Megan
Dropbox Staff
Dropbox StaffHi realjun97, if you try to access the Dropbox account under the email you mentioned, can you do it?
Also, if you can access it, can you clarify what the plan page of that account mentions?
Yes, I can access the dropbox through that email. By the way, I didn't understand what the plan page for the account means.
- Dropbox Basic
(upgrade button)
personal dropbox 2G / 0byte - I can't remember what it is if I have an account that I signed up for with another email. Is there any way to find the account? The first time to upgrade is September 13, 2020.
- Nancy
Hey realjun97, since your upgrade is being handled by the App Store, I’m afraid our support team won’t be able to see much on their end.
Can you please try to contact Apple about this, so that they can confirm the email address of the upgrade?
If that doesn’t work out though, let me know and we can log a ticket for you, as the next step.
- How should I ask Apple? I'd appreciate it if you could tell me how. And I wonder what log a ticket means if it can't be solved by this method.
- Mark
Super User II
You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes.
Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores.
After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [removed per Community Guidelines] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.
- I've been asking questions through your company's community, but I couldn't get the answer I wanted. Nancy, an employee, tells me to log tickets on the 'billing issues' page, but I don't know what to do. I hope for an answer.
