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Forum Discussion

jovk's avatar
jovk
Explorer | Level 3
3 years ago

Endless captcha on mobile app

Hello, need help! Getting an endless captcha during login in my account. On website it's ok, but in mobile app (android) it's just hangs. Tried to reinstall. Last tries got an error 'please c...
Account Access
Mobile
  • Megan's avatar
    Megan
    3 years ago

    Hey jovk, have you taken a look into your account's security page, just to confirm this is the case? 

ayudanos2023's avatar
ayudanos2023
New member | Level 2
3 years ago

Hi:

When I try to login I must fill a captcha. After completing it correctly an endless rotating arrow appears and I cannot login.I tried many times and I obtain the same result. Please, help.

Txs.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey ayudanos2023, thanks for bringing this to our attention.

     

    Have you tried the sound alternative, to see if that might be a bit easier to complete?

     

    One thing I've also seen that helps, is to reset your password.

     

    Let me know how it goes!

    • ayudanos2023's avatar
      ayudanos2023
      New member | Level 2
      3 years ago

      Hi:

      I will try. Thanks for your help.

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