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Forum Discussion

jovk's avatar
jovk
Explorer | Level 3
3 years ago

Endless captcha on mobile app

Hello, need help! Getting an endless captcha during login in my account. On website it's ok, but in mobile app (android) it's just hangs. Tried to reinstall. Last tries got an error 'please c...
Account Access
Mobile
  • Megan's avatar
    Megan
    3 years ago

    Hey jovk, have you taken a look into your account's security page, just to confirm this is the case? 

jovk's avatar
jovk
Explorer | Level 3
Thanks for reply, yeah, it's basic, but in previous versions there was a notification about it, and then you can chose which device you want to deactivate, but now it's just an error.
So is this normal now? I guess it's not?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey jovk, have you taken a look into your account's security page, just to confirm this is the case? 

  • jovk's avatar
    jovk
    Explorer | Level 3
    3 years ago
    Thx for your advice!
    Idk if this was the case, but in security page was an error on login with device and it's hangs, so I remove this device from list and after that I login successfully.

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