You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

Email deleted No Accessible

The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to ...
Account Access
Security
  • Hannah's avatar
    Hannah
    9 months ago

    Hey Suz2001, sorry to hear about this.

     

    I would suggest reaching out to our support team directly.

     

    To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

Suz2001's avatar
Suz2001
Explorer | Level 3

Hi Walter

 

The email address is gone - no chance of rectifying it as the company no longer supports emails

 

All I want to do is have access to my subscription and without the Authorisation Code that is sent by Dropbox to my (now defunked )email I cannot get in to at least change the email address to my current one

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Suz2001, sorry to hear about this.

 

I would suggest reaching out to our support team directly.

 

To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!