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Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

Email deleted No Accessible

The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to ...
Account Access
Security
  • Hannah's avatar
    Hannah
    9 months ago

    Hey Suz2001, sorry to hear about this.

     

    I would suggest reaching out to our support team directly.

     

    To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

The email address was   removed as far as I can see

We also had an outlook address of removed  but I believe that was old

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Suz2001, can you clarify if you're talking about our 6-digit security code, or if the account was using 2FA? 

     

    Is it possible to reach out to the email service provider, to ask them to re-enable the email?

    • Suz2001's avatar
      Suz2001
      Explorer | Level 3
      9 months ago

      What Im saying is that I cannot get the Author code that Dropbox requests when you want to sign in to your account thru my emails as the email registered with Dropbox no longer exists - the provider is also not available

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