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dasch87's avatar
dasch87
New member | Level 2
2 years ago

Edu account now designated as work

It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and...
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  • Walter's avatar
    Walter
    2 years ago

    Hey dasch87, sorry to hear you're having issues with this. 

     

    It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got.

     

    Can you clarify what you'd like to accomplish here? Would you like to join the University's team account with your edu email address or the gmail one?

     

    Let me know and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dasch87, sorry to hear you're having issues with this. 

 

It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got.

 

Can you clarify what you'd like to accomplish here? Would you like to join the University's team account with your edu email address or the gmail one?

 

Let me know and we'll take it from there. 

  • dasch87's avatar
    dasch87
    New member | Level 2
    2 years ago
    I was able to delete the new account and re-enter the process to convert the account to a personal one.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too dasch87 

       

      See you around the Community and have a lovely week ahead!

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