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qevon's avatar
qevon
New member | Level 2
10 months ago

Dropbox "unavailable in this region" why?

My boss is on a cruise ship. She keeps getting the message that Dropbox is "unavailable in this region" however she is not in one of the countries listed as restricted. She is in Australia. She has used Dropbox aboard cruise ships many times, in many countries and has never received that message before.  It will not allow her to log in or access any of our files. Any ideas of how to fix this? She has tried reinstalling the app, but that didn't work. She is using a laptop. 

  • Is the error coming from Dropbox itself, or, is it that the cruise ship is blocking it? 

     

    Has she tried using a VPN or seeing where her IP address is locating her - its possible she is being routed via one of those countries. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Is the error coming from Dropbox itself, or, is it that the cruise ship is blocking it? 

     

    Has she tried using a VPN or seeing where her IP address is locating her - its possible she is being routed via one of those countries. 

    • qevon's avatar
      qevon
      New member | Level 2

      I'm not sure but I will pass this on to her. Thanks so much for your reply.

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