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Forum Discussion
Dropbox Support Service Level Agreement
Can i check what is the service level agreement that Dropbox is able to provide for enterprise customers? E.g. in the event website is down, or there is a critical issue with functionality.
Thanks for clarifying your request.
You can read all about the support availability and channels we have for all paid and non paid accounts here.
From what you are describing, I believe the Dropbox Enterprise plan is what you are looking for.
Our Sales team can elaborate fully on how we support Enterprise accounts.
Thank you again for your interest in Dropbox. :slight_smile:
Fiona
Dropbox Staff
Dropbox StaffThank you for joining the Community and for your interest WeiTing!
:books:
- Here is our Dropbox Business Agreement.
- Find the steps to sign a Business Associate Agreement for your Dropbox Business account.
I hope this is what you were looking for. I would be happy to answer any questions.
Thank you.
Hi,
I was referring to more like the service response rates when there is a critical issue with the software. For example, some software providers will commit to a 4 business hours to respond to issues and 8 business hours to resolve issues.
Does Dropbox have a service level that it is committed to provide to its clients?
Cheers,
Wei Ting
- Fiona
Thanks for clarifying your request.
You can read all about the support availability and channels we have for all paid and non paid accounts here.
From what you are describing, I believe the Dropbox Enterprise plan is what you are looking for.
Our Sales team can elaborate fully on how we support Enterprise accounts.
Thank you again for your interest in Dropbox. :slight_smile:
