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Forum Discussion
Dropbox purged my original account. How can I find the old one?
1. Drop box sent me an email notifying me of updates to a folder previously shared with me. See it:
2. When I clicked one of the links to view it, the Link took me to Drop Box's login/sign-up ...
Megan
Dropbox Staff
Dropbox StaffHey drop box messed up, sorry to hear about that!
It sounds based on all the info you've provided so far that you created a new account from scratch.
Your old account could still be active. Is it possible that you have two email addresses, or that your previous account was a paid one, by any chance?
Let me know more, and we'll take it from there!
No. I did not create a new account from scratch. I had one account linked to my email. I do not have two email addresses. I did not and do not have a paid account.
I created an account on 5/20/2022 using my email. My last login before Dropbox forced me to create a new account was on Oct 5, 2024 at 10:12 pm (CDT) on Chrome on Mac OS X.
On Oct 19, 2024 I checked an email from Dropbox I received on 2024-10-14 03:54. It was an email notifying me of updates to a folder previously shared with me. When I clicked one of the links to view it, the Link took me to Dropbox's login/sign-up page. At this point, as explained previously, DropBox forced to create a new account and I lost all my data.
Can you solve this issue and restore my original account? Or can you forward my issue to a support team that can communicate with me by email?
I understand you may not be a real person and therefore communication might be difficult.
