You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bickleberry's avatar
Bickleberry
New member | Level 2
3 months ago

Dropbox is asking me for a code that's never sent to my email address.

Hi
I've been struggling to.access my account fir a while now. I do not receive the 2 step code via email. I've tried everything. The email never arrives. Would love some help please!

Account Access
Security
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey Bickleberry! Thanks for posting about this on our forum.

     

    Since the code is sent to your email address, I’m guessing you’re being asked for this one-time code (if it was a 2FA code, it should be sent to your mobile device instead).

     

    Have you also checked your email’s spam folder and added no-reply@dropbox.com to your email contacts before re-sending the code?

     

    Let me know and we can go from there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!