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Forum Discussion
Dropbox account was falsely deleted after downgrading from Business - I need to restore it
As registered in the service history, I request the immediate restoration of the account and associated files for the email [removed per Community Guidelines]. I tried the Business plan, but it did not fulfill my requirements. After requesting a downgrade, I had to wait for team availability. The process was completed; however, I am now unable to access my account. It is crucial that the account associated with [removed per Community Guidelines] be restored as soon as possible.
I have all the evidence through chat with Dropbox support, where I was assured that after the team dispersed, NO files would be deleted.
I am experiencing a severe problem and am not receiving the necessary support. This morning, the team falsely claimed that my files were deleted because I chose that option, though I have everything documented.
As I have previously mentioned, I demand the reinstatement of all files pertinent to the account [removed per Community Guidelines]. Otherwise, I will pursue legal measures in Brazil through my company's legal department, as I have exhausted all support options without success.
Support ticket number:
Ticket #23653296
- Nancy
Dropbox Staff
Thanks for posting on our Community, danielwagner-nupixel.
I had a look into the ticket number you’ve attached and I can see that your case is currently being handled by our support team.
Since we don’t have account visibility on the forum, I’d definitely recommend continuing with them directly, so that they can further assist. I’ve also left them an internal note, letting them know you’ve reached out on the forum.
I'll be here, if you need something else.
