We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

caw81677's avatar
caw81677
Helpful | Level 6
2 months ago

Compromised Account: changed password and authentication method.

We have a customer account that has been compromised where the threat actor has changed the password and authentication method.  The user is not able to sign in the account and does not have any reco...
  • caw81677's avatar
    caw81677
    2 months ago

    We did eventually hear from the advanced support team.  They have suspended the account for now (which is excellent) and are giving us the opportunity to regain access through a questionnaire where we will provide several details on the account.  So...for anyone that may come across this post, just be persistent.  I know it is frustrating when there is no number to call and you are told your support request will be handled in 1 to 2 business days, only to be responded to and directed to "login and change the password on the account".  I opened a second ticket referencing the first, not sure if that is what escalated it or just timing.  Anyhow, it does appear that Dropbox has more ability to help than initially conveyed.  

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!