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Forum Discussion
Changing dropbox ownership
We currently have a dropbox account managed by a member of staff that has recently left. I have managed to change the email address so that is done and have changed ownership of the internal folders to another colleague. However this morning as a test she wasn't able to log in via the internet which was good as we had changed the email address and password, yet when she clicked on the dropbox icon app she managed to gain access into the account and was then logged in as my colleagues name who is now in charge of the account. How do I go about removing my old colleague completely but still keeping all our files and folders available for our use.
- Walter
Dropbox Staff
Hey Beckaluna44, thanks for posting on our Community and happy Friday!
May I ask if you're referring to a Dropbox for Business teams account or individual accounts?
It sounds like your colleague is still logged into that account on her computer in the desktop app.
If you'd like to unlink it from there, you can do it via the app's preferences under the Account tab.
Just make sure you have access to the folders that were stored in the account beforehand.
I hope this helps a tad and please keep me posted on your progress.
So my other colleague is now the owner of all the folders. If my ex colleague now goes in and unlinks her account then will all our folders still remain? I just need to be super sure as we have a lots of things on there.
- Megan
Hi Beckaluna44, yes, unlinking the app shouldn't remove any of the content there.
