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BeeLighting's avatar
BeeLighting
Explorer | Level 3
2 years ago

Change of administrator after losing the current administrator in the business

Hello, We've recently had a change of CEO in our business and the old CEO held the administrator login for our dropbox account. How do we change the administrator in this situation?
Account Settings
Admin Console
dropbox business
Permissions
Team admin
BeeLighting's avatar
BeeLighting
Explorer | Level 3

Hi Hannah,

Unfortunately we only had one administrator and they have left the company without telling us their login details.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update, BeeLighting.

 

Is there a way to contact the current team admin?

 

If so, you can let them know that they can make someone else on your team an admin by following the steps below:

 

1. Log in to https://www.dropbox.com/team/admin 

2. Click the gear to the right of the member you'd like to turn into an admin and select "Add admin permissions" from the menu.

  • BeeLighting's avatar
    BeeLighting
    Explorer | Level 3
    2 years ago

    Hi,

    Unfortunately, there is no way to contact the team administrator.

    Does that mean there is no way to change the administrator on this account?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hmm, if the email address that the admin was using for their account is under a business domain that you use for the company, perhaps the company IT can gain access to the email and that would help you gain access to the Dropbox account.

       

      If not, I'd suggest you contact our support team directly, to see if there's something else that can be done.

      • trygwest's avatar
        trygwest
        New member | Level 2
        2 years ago

        Hi Hannah,

        Finally, I found a topic that relates to a delicate situation regarding my choir's team. Please let me know if this forum is for professional/business teams only. It's my first time here, so I appologize for any breaks of forum protocols.

        I'm a member of a choir that uses Dropbox to store and distribute scores. Sadly, our administrator passed away earlier this year, and only he could grant access to others. We have been unable to retrieve his password in order to log on and transfer his administrator credentials to me. His username/email-address is still in the team member list, and so am I.

        How do we proceed in this situation? We cannot be the only team having this issue? 

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