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Shlomi Zy's avatar
Shlomi Zy
Helpful | Level 5
2 years ago

Can't sign in to my account

Hi, I'm tryin to install Dropbox on my new laptop. I'm entering my user & password, and then I receive a one-time security code to my email. However - the system doesn't accept the security code (the one Dropbox is sending me on email...). Any idea why this is happening and how to deal with it?
Thanks!

Account Access
Desktop
Security
  • Shlomi Zy's avatar
    Shlomi Zy
    2 years ago

    Hi Nancy, thanks for the reply. 
    The problem was solved after I sign out from another device (I had more than 3 devices connected).

    The thing is that I had to figure it out on my own, it wasn't mentioned on the error massage...

    Thanks and good day

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear that, Shlomi Zy.

     

    In case you haven’t tried this already, can you please reinstall the Dropbox app on your device, and attempt to sign in once again? 

     

    Is the same thing still happening after that? 

     

    Let me know.

    • Shlomi Zy's avatar
      Shlomi Zy
      Helpful | Level 5
      2 years ago

      Hi Nancy, thanks for the reply. 
      The problem was solved after I sign out from another device (I had more than 3 devices connected).

      The thing is that I had to figure it out on my own, it wasn't mentioned on the error massage...

      Thanks and good day

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear you were able to sort this out, Shlomi Zy!

         

        I’ve also sent your feedback to our team, so that they can check it. 

         

        Let me know if you need something else.

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