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New member | Level 2

2 years ago

Can't log into my Personal Account as it sends code to a deleted emailaccount

Hi there,

I have two dropbox accounts, a Work one owned by my employer and a Personal one owned by myself. I recently changed laptop and to access my work account from my new computer, Dropbox sent a code sent to my phone, and I was able to log in and sync. When I tried to access my Personal account, Dropbox sent a code to an email address to which I no longer have access. I can't see any other way to get into the account.

Can anybody help?

Account Access

1 Reply

Jay
Dropbox Staff
2 years ago
Hi Jon_P, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Keep me updated with any progress!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Hi there,

Can anybody help?

","body@stringLength":"588","rawBody":"

Hi there,

Can anybody help?

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I recently changed laptop and to access my work account from my new computer, Dropbox sent ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw2OTcyNzgsNjk3Mjc4","node":{"__ref":"ForumReplyMessage:message:697278"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:697267":{"__typename":"Conversation","id":"conversation:697267","solved":false,"topic":{"__ref":"ForumTopicMessage:message:697267"},"lastPostingActivityTime":"2023-07-07T05:01:50.871-07:00","lastPostTime":"2023-07-07T05:01:50.871-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:697267":{"__typename":"ModerationData","id":"moderation_data:697267","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:697267_1":{"__typename":"Revision","id":"revision:697267_1","lastEditTime":"2023-07-07T04:13:37.561-07:00"},"CachedAsset:theme:customTheme1-1744715381595":{"__typename":"CachedAsset","id":"theme:customTheme1-1744715381595","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Can't log into my Personal Account as it sends code to a deleted emailaccount","moderationData":{"__ref":"ModerationData:moderation_data:697278"},"body":"

Hi Jon_P, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Keep me updated with any progress!

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