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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Iselin Vatle  - sorry to hear about this.

 

May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account? 

 

Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?  

 

Let us know more and we'll take it from there. 

Iselin Vatle 's avatar
Iselin Vatle
New member | Level 2
2 years ago

Hi Walter, thanks for the reply!

 

I have not had access since july. My old work e-mail was deleted around mid august I think (My last day there was 31st of July). But I have not tried to sign into this dropbox since some time in July so I am not sure exactly when. 

 

It is one time security code. I write in my email and then the password, and it says that it has sent a security code to my email. 

 

I have asked my old job if they could do that, and they could not... 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @Iselin Vatle  ?

    • Iselin Vatle 's avatar
      Iselin Vatle
      New member | Level 2
      2 years ago
      Yes, please do 🙏🏼
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Iselin Vatle ! I just opened a ticket for you. 

         

        Please reply back to me, when possible, and we’ll check this further.

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