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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hi,
I have another dropbox for my work, and when I created it, I was using my old work mail. Now that I dont work at that place anymore, that email is deleted. When I try to log into Dropbox I get the message that they have sent a security code, but I dont have access to that mail anymore. It it impossible to contact any type of support here.
Is there anyone out there who could PLEASE help meg 😞
- Walter
Dropbox Staff
Hey Iselin Vatle - sorry to hear about this.
May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account?
Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?
Let us know more and we'll take it from there.
Hi Walter, thanks for the reply!
I have not had access since july. My old work e-mail was deleted around mid august I think (My last day there was 31st of July). But I have not tried to sign into this dropbox since some time in July so I am not sure exactly when.
It is one time security code. I write in my email and then the password, and it says that it has sent a security code to my email.
I have asked my old job if they could do that, and they could not...
- Walter
In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @Iselin Vatle ?
