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Forum Discussion
Can't access email associated with my account
The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
Hi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Jay
Dropbox Staff
Dropbox StaffHi mattba, thanks for bringing this to our attention.
Are you not able to recreate or regain access to the email address, even temporarily?
This will help me to assist further!
No, it's dead.
Just dawned on me that maybe the Dropbox account in question is also dead (deleted by Dropbox). I last accessed it Nov 4, 2021. Automatically deleted?
