You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can't access account due to account email being hacked. Help?
I've had a Dropbox account for several years, and pay for Plus. It is not this account that I am logged in under now, as I cannot access my actual account. I have had a MSFT, Hotmail email address (which is my login address for that account) since I established the Dropbox account, and was hacked yesterday through that email account which they disabled and destroyed. Thus, I now cannot get into my Dropbox account, since dropbox is requiring a two-step verification process, with a code sent to the now disbaled email address that I have no way to access. It is very, VERY important to get back into this dropbox account, which I was using up until yesterday. Please, PLEASE.....Can anyone help?
- Megan
Dropbox Staff
Hey there, thefloodproject, let's jump right into this!
I think that the best course of action here, would be for us to continue this convo via email.
We might need some account-sensitive info, and some added tools in order to investigate your case.
Would you mind if I was to reach out internally in order for us to have a closer look into this?
Keep me posted!
Hi Megan! I am so happy to hear from someone at Dropbox...I so need help. Email is great, just let me know how to proceed. Use [Removed as per Community Guidelines] Thank you!
- Jay
Hi thefloodproject, I've sent you an email, please could you reply to it as soon as you get a chance!
