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Forum Discussion
Cannot create a new account with my email even though the account is deleted
I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days.
Edit by moderator: Replaced image to mask email address.
Megan
Dropbox Staff
Dropbox StaffHm, interesting nictansl!
Can I send you an email, in order for us to have a closer look into this?
I'm suggesting this route, since I'm going to need some account-specific info on my end.
Hi Megan,
I'm having a very similar issue as @nictansl. Would it be possible for you to email me via my Community-linked email address?
Any assistance would be greatly appreciated!- Walter
Hey nNew - sorry to hear about this.
Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?
Thanks Walter
I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:
