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Forum Discussion

tomd123's avatar
tomd123
Explorer | Level 3
4 months ago

Can you help me regain access to my paid account, as I cannot log in to it?

I have the Essential Plan at $199 and renewed last month. I have been locked out because Dropbox never sent the authentication number (and no, it didn't go to junk or spam). Anyhow, I filled out thei...
Account Access
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi tomd123, thanks for bringing this to our attention.

 

As you mentioned that you were previously in contact with the support team, and you weren't able to provide the correct information in their questionnaire, in general it wouldn't be possible to regain access to your Dropbox account.

 

Do you have the ticket ID from when you contacted the support team, with their response? Just so you're aware, it should be possible to cancel the renewal of the payment even if you cannot login to the account.

 

This will help me to assist further.

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