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Forum Discussion

edwardthefma's avatar
edwardthefma
New member | Level 2
2 years ago

Can I get access to a deceased users account?

my aunt is recently deceased and i need to access her photos from her dropbox account does dropbox have a form i can fill out whare i can provide a copy of her death certificate and get access to her...
Account Access
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi edwardthefma, thanks for bringing this to our attention.

 

We're sorry for your loss at this time. 

 

We do have this information available for gaining access to a deceased user's account.

 

If you have any further queries, feel free to message back.

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