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Forum Discussion

edwardthefma's avatar
edwardthefma
New member | Level 2
11 months ago

Can I get access to a deceased users account?

my aunt is recently deceased and i need to access her photos from her dropbox account does dropbox have a form i can fill out whare i can provide a copy of her death certificate and get access to her...
Account Access
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi edwardthefma, thanks for bringing this to our attention.

 

We're sorry for your loss at this time. 

 

We do have this information available for gaining access to a deceased user's account.

 

If you have any further queries, feel free to message back.

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