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Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago

All files gone

For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
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  • Megan's avatar
    Megan
    3 years ago

    Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Sawyer1971's avatar
Sawyer1971
Explorer | Level 4

Hi Megan,

 

It was 3 or 4 months ago. I have the mobile app but use web-based as well. I lost all my files (totally everything) from my dropbox. I certainly didn't delete them.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

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