You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago

All files gone

For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
Account Access
Restore
  • Megan's avatar
    Megan
    2 years ago

    Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
2 years ago

I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. Dropbox is not able to restore it, at least in my case. Make sure you make back-ups!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!